Frequently Asked Questions Why should I invest in crypto?The world is changing, and the way money and investments are handled is evolving alongside it. Cryptocurrency is the natural evolution of currencies and represents not just a new type of asset, but a powerful step forward in financial innovation. It's an opportunity to diversify your investment portfolio and be part of a decentralized, borderless economy that empowers individuals and has sustained growth. How much should I invest in crypto?Always invest responsibly. Given that investing in any financial asset that can go up or down and is prone to having a very significant amount of volatility that might cause you to lose money, a golden rule is that you should never invest what you can't afford or are willing to lose. Therefore, invest as much as you are prepared to lose in a worst case scenario. How does CryptoBee differ from other market offerings like crypto trading bots?While there are many platforms offering crypto trading bots in the marketplace, they typically require a minimum of both crypto and technical knowledge for users to set them up, which makes anyone that doesn't understand crypto or thinks it's too confusing stay away from these markets. With CryptoBee, you can just tell us how much you are willing to invest and what your preferred risk profile is – are you conservative (adverse to risk), balanced (willing to risk a little) or aggressive (risk to eventually gain more) – and lay back relaxing as we buy and sell crypto for you. If the crypto markets follow the expected growth path, we will be buying and selling in such a way that the profits will be accumulating in your account as time goes by and the only thing you need to do is keep track by checking your balance and trades whenever you like, just like in any bank-based investment. How does CryptoBee work?CryptoBee is an automated AI-driven crypto trading platform designed for users of all levels —whether you're a seasoned trader or completely new to the world of cryptocurrency. Our platform uses state-of-the-art machine learning algorithms to make precise predictions, strategically managing your investments with minimal risk. CryptoBee takes the complexity out of trading, offering a user-friendly, secure, and profitable experience where your capital can grow steadily, with smart trading decisions made on your behalf. Once you register with us, you can just tell us how much you are willing to invest and what your preferred risk profile is – are you conservative (adverse to risk), balanced (willing to risk a little) or aggressive (risk to eventually gain more) – and lay back relaxing as we buy and sell crypto for you. If the crypto markets follow the expected growth path, we will be buying and selling in such a way that the profits will be accumulating in your account as time goes by and the only thing you need to do is keep track by checking your balance and trades whenever you like, just like in any bank-based investment. How do I use CryptoBee?When you register with us by creating a new account in our CryptoBee platform, we will automatically create a new free play money wallet for you and immediately start trading using it. The purpose of the play money wallet is for you to be able to get comfortable with using the CryptoBee platform, verify how it works and assess its performance, before opening an actual real money wallet for trading. In regards to trading with real money, CryptoBee trades by buying and selling cryptocurrencies on the Crypto.com Exchange platform. Therefore, to use CryptoBee you need to register on the Crypto.com Exchange and create a sub-account from your master account to link to your CryptoBee wallet (check our help video on Creating a sub-account in Crypto.com), create a new real money wallet in CryptoBee and link it with your Crypto.com sub-account (check our help video on Linking CryptoBee with Crypto.com). How do I register and create an account with CryptoBee?Please check out our help video on Creating a CryptoBee account How do I know what CryptoBee's estimated performance in terms of the expected return on investment?You can use our simulator. If you are using our CryptoBee platform, scroll to the top of any screen and click on the "TRY OUR SIMULATOR" banner. Once on the simulator screen, choose the time period, investment amount and wallet risk profile you wish to simulate (you can also select/deselect the cryptocurrencies you wish to include by clicking the "+ Cryptocurrencies" drop list and toggling the coins). Once you have defined the intended setup, click the START SIMULATION button to initiate the simulation – notice that it may take a few seconds for it to start. As the simulation runs through time, notice how much your wallet would be worth by watching the "Wallet value" below the progressing chart. How do I create a new play money wallet?If you are on your mobile device using our CryptoBee platform, click the "Home" icon on the bottom left of your screen, scroll down to the bottom of the Home page and click the "Create a new play money wallet" button on the screen. Once it has been created, scroll down again until you see it on the screen, and if you wish to verify or change its settings click on the dented wheel icon within its visual rectangular boundary. What is the purpose of having a play money wallet?The purpose of the play money wallet is for you to be able to get comfortable with using the CryptoBee platform, verify how it works and assess its performance, before opening an actual real money wallet for trading. What is the difference between a play money wallet and a real money wallet?The play money wallet is free and does not give you any real financial benefit as it only simulates eventual real trading. The purpose of the play money wallet is for you to be able to get comfortable with using the CryptoBee platform, verify how it works and assess its performance, before opening an actual real money wallet for trading. How do I create a new real money wallet?If you are on your mobile device using our CryptoBee platform, click the "Home" icon on the bottom left of your screen, scroll down to the bottom of the Home page and click the "Create a new real money wallet" button on the screen. Once it has been created, scroll down again until you see it on the screen, and if you wish to verify or change its settings click on the dented wheel icon within its visual rectangular boundary. How do I register and create a sub-account within the Crypto.com Exchange?Access the Crypto.com Exchange, choose SIGN UP or REGISTER and follow all the steps on that platform to create your Crypto.com master account, and then check out our help video on Creating a sub-account in Crypto.com How do I link my CryptoBee real money wallet to one of my Crypto.com Exchange sub-accounts to start trading?On your mobile device using the CryptoBee platform, click the "Wallets" icon on the bottom middle of your screen, then click on the chosen wallet, then scroll down until you find the "Settings" icon on the right below the selected wallet to see that wallet's settings. Scroll down and click on the LINK WALLET TO CRYPTO.COM button, which will open a new window for you to log in to your Crypto.com account and choose which sub-account you wish to link to the previously selected CryptoBee wallet – MAKE SURE YOU SELECT THE RIGHT SUB-ACCOUNT YOU INTEND TO LINK TO YOUR CRYPTOBEE WALLET. Once you authorise the link, go back to your CryptoBee app and refresh the Wallets page. Note that it could take up to a couple of minutes for the link to become active. Once it is linked, confirm that the Trading Status of the wallet is set to "Actively Trading". If it isn't, change the Trading Status to "Actively Trading" and apply the change by clicking the SAVE WALLET SETTINGS button. You can also check out our help video Linking CryptoBee with Crypto.com How can I force the sale of a certain crypto that is in my wallet?If you are on your mobile device using our CryptoBee platform, click the "Wallets" icon on the bottom middle of your screen, then click on the chosen wallet, then scroll down until you find the "Cryptos" icon below the selected wallet to see the cryptocurrencies in that wallet. Scroll down until you find the crypto in the wallet that you wish to sell and click the SELL button on its left side. Once you confirm the intention to sell, CryptoBee will issue a sell order to convert the respective crypto units held back to US dollars. How can I sell all the cryptocurrencies that I currently have in my wallet?If you are on your mobile device using our CryptoBee platform, click the "Wallets" icon on the bottom middle of your screen, then click on the chosen wallet, then scroll down until you find the "Cryptos" icon below the selected wallet to see the cryptocurrencies in that wallet. Scroll down to the bottom of the crypto list and click the SELL ALL COINS button below. Once you confirm the intention to sell, CryptoBee will issue a sell order to convert all the crypto units held in the wallet back to US dollars. How do I view or change my CryptoBee wallet's settings (wallet name, investment amount/funds, risk profile, etc.)?If you are on your mobile device using our CryptoBee platform, click the "Wallets" icon on the bottom middle of your screen, then click on the chosen wallet, then scroll down until you find the "Settings" icon on the right below the selected wallet to see that wallet's settings. Scroll down to verify or make any changes to the settings and click the SAVE WALLET SETTINGS button to apply them. How do I check my wallet's all time performance?If you are on your mobile device using our CryptoBee platform, click on the "Wallets" icon in the bottom middle of your screen, then click on the chosen wallet, then scroll down to see the wallet indicators and its all-time historical chart. How do I convert all the cryptocurrencies in my wallets back to dollars to withdraw my money and close my CryptoBee account?If you wish to withdraw your money and close your CryptoBee account, the first step is to convert all cryptocurrencies back to US dollars by selling all the cryptocurrencies in all your wallets. Execute the following steps for each of the real money wallets you hold. How do I view or change my CryptoBee account settings (user name, friendly name, email consent, etc.)?On your mobile device using our CryptoBee platform, click the "Settings" icon on the bottom right of your screen. Make sure you click the SAVE CHANGES button to confirm any change made. What happens if I have cryptocurrencies in my Crypto.com sub-account and I delete its linked CryptoBee wallet or even my CryptoBee account with all of its wallets?The cryptocurrencies held in the Crypto.com Exchange will remain there if you delete its linked CryptoBee wallet or even if you delete your CryptoBee account. To regain access to it you may register again with CryptoBee, create a new real money account and link it to your Crypto.com sub-account again using our CryptoBee platform. Or you can also choose to manage it yourself within Crypto.com if you do not wish to continue using CryptoBee. How do I send the CryptoBee Team a direct message?If you are on your mobile device using the CryptoBee platform, click the "Settings" icon on the bottom right of your screen. Scroll all the way down on the settings page and click the CONTACT US button. Fill in your message details and click the SEND MESSAGE button. |